Returns & Refund Policy

Zollo promises you 100% satisfaction on each purchase.

We have a 3-Day Return Policy, which means all return requests must be raised within 3 days of receiving the package by sending an email to contact@zollofrance.com stating the reasons.

Zollo shall be responsible for return collection and refund is processed within 15 business days after the item is received and passes the quality check.

Note: No returns are accepted for the products purchased on Sale/ Promotions/ Discounts /Gift Coupons and products declared non-returnable. 

Refunds: 

Refunds are processed within 15 Business Days after the returned item has been received by Zollo and checked for Quality & Condition.

All prepaid orders (Credit Card, PayPal, ApplePay) are refunded to the original method of payment and cannot be substituted/transferred to any other method.

Cash payment orders are refunded only via an online transfer to a Bank Account. Buyer is liable to bear any costs/fees applied by the bank for the transaction and/or currency exchange

All international transactions are converted to Euro and the received amount shall be refunded to the buyer's original method of payment for the exact value as received. Any difference in the refund amount due to currency exchange is the responsibility of the buyer.

Credit card refunds, once initiated, may take 15-20 Business Days to complete the bank's processing and be credited to the buyer's account. Bank Transfers may take 15-20 Business Days for completion once processed.

Refund shall be processed for 100% value of the item(s) and does not include any Shipping Costs, TLC Cash, Vouchers, Customs Duties & Taxes, and/or any other local taxes paid by the buyer.

In case of an unsuccessful delivery, any Customs Duties & Taxes borne by Zollo shall be deducted from the buyer's refund.

Note: If the product does not pass the quality check the refund amount will be not be processed.